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Paradiso Peptides

Refund & Return Policy

Refund & Return Policy

Research Peptide Return Guidelines

Due to the specialized nature of research peptides and regulatory requirements, returns are strictly limited. All sales are final except under specific circumstances outlined below.

No Refunds Policy

All sales are final. We do not offer refunds for:

  • Product misuse or improper handling
  • Buyer misunderstanding of research-only designation
  • Improper storage after delivery
  • Change of mind or order errors by customer
  • Products used outside of laboratory research protocols

Eligible Return Circumstances

Returns may be considered only for:

  • Products damaged during shipping (must report within 24 hours)
  • Products that do not match order specifications
  • Manufacturing defects verified by our quality team
  • Products received with compromised packaging integrity

Return Authorization Process

If you believe your order qualifies for return:

  1. Contact customer service within 24 hours of delivery
  2. Provide order number and detailed description of issue
  3. Submit photos of products and packaging if applicable
  4. Await return authorization before shipping anything back

Unauthorized returns will not be processed or refunded.

Inspection & Processing

Return Evaluation:

  • All returned products undergo quality inspection
  • Claims may be denied at our discretion based on inspection results
  • Products must be in original, unopened condition
  • Return shipping costs are customer responsibility unless shipping damage is verified

Processing Time: Approved refunds processed within 5-10 business days after inspection completion.

Research Use Compliance

Important: All products are sold strictly for research use only. Returns due to misuse, human/animal consumption, or non-research applications are not eligible for refund.

Professional Use Requirements: Customers must be qualified laboratory professionals. Misrepresentation of intended use voids all return eligibility.

Contact Information

Customer Service:
Email: support@paradisopeptides.com
Hours: Monday-Friday, 9:00 AM – 5:00 PM PST

Return Inquiries: Include order number, product details, and issue description for fastest processing.

Policy Updates

This policy may be updated periodically. Continued use of our services constitutes acceptance of current terms. For questions about this policy, contact customer service.